For over 20 years, we’ve made our Partners’ customers the highest priority. We’ve perfected the art of driving performance and increasing revenue. Above all, we’ve understood from the beginning that your brand relies on us to make a positive first impression, to strengthen relationships and to maximize sales.
Trust us to provide premier contact center customer service and sales solutions, all backed by the best technology in the business. Because we aren’t just call center experts. We are an organization of performers. We are entrepreneurs and achievers. We are Results.
Major brands rely on us to make a positive first impression, strengthen relationships and maximize sales. When your business grows, we grow. By zeroing in on the triple bottom line of improved revenue, brand awareness and customer loyalty, everyone wins.
The Results Companies has committed to strategically establish call centers in communities with small-town values, where courtesy and empathy are a way of life. With each and every contact, Results’ top priority is your customer’s experience. We truly believe that the most important people to a company are its customers. And, in turn, the most important people to those customers’ and prospects are the representatives who handle their phone calls, respond to their questions and solve their problems. Very often these professionals are “the company” to its customers and prospects.
From executive-level management involvement to our keenly selected service delivery teams, our people are among the most experienced teams in the industry. Results’ management team is continually focusing on how to ensure our Partners are receiving the highest-quality service, while also concentrating on strategies that lower costs and improve performance. Our relationship management methodology is a systematized practice consisting of account communication, product understanding, profitability management and account planning.
Our company culture is to provide top-quality service, and our state-of-the-art systems are designed to give our agents the tools they need to handle every call effectively and efficiently. Results’ team members are empowered and encouraged to take initiative to implement practices to achieve objectives. We believe the team must have not only a clear vision and communication structure, but also have closed-looped processes to execute program goals. The Results Companies exceeds its Partners’ expectations by providing a better operational foundation while integrating leading processes and systems to drive top-tier performance and quality.
In the fall of 2013, The Results Companies opened its fifth Philippines-based call center in the city of Pasig. Alaskaland, our second site located in Pasig City, is a state-of-the-art center equipped with the latest technology and employee amenities as well as a significant support structure of operation managers, supervisors, trainers and quality roles.
Pasig City is a first-class urban municipality of Metro Manila and was the former capital of the Province of Rizal. The city is primarily residential and industrial but has been becoming increasingly commercial in recent years. It is also home to The University of Asia and the Pacific (UA&P), one of the most exclusive universities in the country. The town continues to attract businesses because of its proximity to Manila and its burgeoning