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QA Analyst | Urgent Hiring!

Acquire Asia Pacific (Phils.) Inc. Pasig City

Jobs BPO/Call Center/ IT-Enabled Services

RESPONSIBILITIES:

• Help improve the competencies of our frontline representatives
through quality evaluations which identify both strengths and
development opportunities
• Meets the required number of audits
• Provides accurate judgment on audits
• Sends critical call notifications and tracks sanctions
• Provides feedback to agents on their evaluations
• Attends triad coaching sessions with Team Leaders
• Attends administrative hearings and deliberations on critical calls
• Reports agent and call trends to QA Supervisor
• Attends and facilitates calibration sessions
• Sends calibration minutes and variance report
• Updates the QA guidelines
• Sends the daily EOD report
• May be asked to take in calls as business requires

ID #4742 Location Pasig City Industry BPO/Call Center/ IT-Enabled Services Type Full Time Role QA Analyst | Urgent Hiring! Career Level Middle Presence Office

Required Skills

Here’s an overview qualifications you need for this job.

Communication
Organizational
Job Related
2 Languages
filipino (Native)
english
Understanding
Speaking
Writing

Salary & Benefits

Here’s what you get.

Full Time $ Above expected salary /Month
Benefits HMO Coverage up to 2 dependents, Non-taxable allowances and other incentives

Company Information

A Brief Overview of the Company which posted this job offer

Acquire Asia Pacific (Phils.) Inc.

Est. In 2005 101-500 People 1 Job

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Contact Details

Acquire Asia Pacific (Phils.) Inc. Level 37 Robinsons Cyberscape Beta Topaz & Ruby Roads, Ortigas Center Pasig City, Philippines Phone: +63 667 6800 Website: http://www.acquirebpo.com https://www.facebook.com/pages/Acquire-Asia-Pacific/189732767739121?ref=hl
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