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Associate Quality Manager

vCustomer Philippines, Inc. (a Tech Mahindra company) Quezon City

Jobs BPO/Call Center/ IT-Enabled Services

Tech Mahindra is hiring for 2 Associate Managers for Quality Assurance. Associate Managers will be directly supervising QA Supervisors and Sr. QA Specialists. Candidates who have same-level experience are highly encouraged to apply. Undergraduates will not be processed for these posts.

Roles and Responsibilities:-
• Analyze current situation (As-is), identify improvement opportunities and recommend measures (To-be) to re-engineer processes
• Act as a Change Agent and work closely with Operations to optimize Customer Value in multiple client engagements
• Should liaison with the Process Heads / Client to Identify Opportunity Areas & Prepare and Implement Improvements
• Will be leading for both Retail & Technical Clients across multiple locations in Philippines
• Design and implement KPI measures, measurement systems and visual tracking controls/dashboards to manage process performance for sustainability and continuous improvement
• Ensuring Internal and External Quality metrics are being met
• Problem solving and developing innovative solution
• Assisting Special Projects and performing other duties as assigned
• Driving ROI / Value Added approach

• Minimum experience of 4 years in Quality
• Total experience of 4 to 6 years with minimum 2 years in supervisory role
• Candidate should be a Graduate (10+2+3) as applicable in Philippines
• Strong engagement, communication, presentation and inter-personal skills
• Should have good documentation skills –Word, Excel, Power Point & Visio
• Knowledge of Lean / Six Sigma will be an added advantage

ID #5393 Location Quezon City Industry BPO/Call Center/ IT-Enabled Services Type Full Time Role Associate Quality Manager Career Level Senior Presence Office

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Salary & Benefits

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Full Time $ PHP 60,000 - PHP 65,000 /Month
Benefits Medical, Education support, Dental

Company Information

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vCustomer Philippines, Inc. (a Tech Mahindra company)

connected world. connected solutions

Est. In 2007 501+ People 2 Jobs

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Contact Details

vCustomer Philippines, Inc. (a Tech Mahindra company) 5/F Felina Corporate Plaza, Eastwood Avenue, Eastwood City, Bagumbayan, Quezon City, Metro Manila, Philippines 1110 Phone: +632 7360893, +632 6619623 Website: http://www.techmahindra.com Email: connect@techmahindra.com https://www.facebook.com/Tech%20Mahindra%20Philippines LinkedIn Twitter
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