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Quality Assurance Officer

SPi Global Parañaque City

Jobs Science & Technology

RESPONSIBILITIES:
•Responsible for contributing to the improvement of the business processes by standardizing and streamlining current state processes and implementing new work processes and other technologies
•Responsible for call quality verification, analyzing voice metrics, and auditing voice process
•Analyzes production issues and concerns to forward preventive measures and improvement recommendations
•Documents the current state business process (incl. a) process objectives, CTQs and performance metrics; b) process maps, description, business rule; c) Risk controls and d) process issues)

QUALIFICATIONS:
•Candidate must possess at least a Bachelor’s/College Degree, any field.
•Knowledgeable with report preparation and analysis
•Must have background on quality management in a voice process
•Must be willing to be assigned in shifting schedules
•Applicants must be willing to work in Parañaque City

ID #5599 Location Parañaque City Industry Science & Technology Type Full Time Role Quality Assurance Officer Career Level Junior Presence Office

Required Skills

Here’s an overview qualifications you need for this job.

Communication
Organizational
Job Related
2 Languages
Tagalog/Filipino (Native)

Salary & Benefits

Here’s what you get.

Full Time $ Around expected salary /Month
Benefits Miscellaneous allowance, Loans, Dental, Parking, Employee Activities and Clubs, Medical

Company Information

A Brief Overview of the Company which posted this job offer

SPi Global

Est. In 1980 501+ People 2 Jobs

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Contact Details

SPi Global SPi Building, Pascor Drive, Sto. Niño Paranaque City, Philippines Phone: (02) 855-8600 Website: http://www.spi-global.com https://www.facebook.com/SPiGlobal/ LinkedIn Twitter
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